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Trouble receiving emails from Workpoints

Not receiving emails from Workpoints? We're here to help! We've gathered some tips to help you find missing email notifications and reward emails.

Check your email settings

Step 1: Check that your address is up to date

  1. In the web app, click your profile picture in the top right to open the profile menu. Click on the profile option to view to your profile.
    workpoints-header-profile-picture.png
  2. Make sure you're on the about tab of your profile.
    workpoints-members-tabs.png
  3. Double check that your email address is correct. If you need to update it, ask your Workpoints admin to assist.

Step 2: Check spam and junk folders, and other email filters

Check your spam and junk folders, as well as any inbox filters, just in case emails from Workpoints are being sent there.

Step 3: Allow emails from Workpoints

Ask your IT team or email service provider if your email system is flagging Workpoints emails. They may want to check that emails from workpoints@encentivize.co.za and noreply@encentivize.co.za aren't being blocked.

Still having trouble?

Send us a message! We're happy to help you troubleshoot the problem.